Delivery & Returns

Delivery

Shipping charge is $7 for all order within Australia. All International Orders are $15. FREE SHIPPING for all orders over $100 for Australia, all orders over $110aud for OverSeas.

We deliver using Toll Courier and Australia Post, depending on your postcode. Once your orders are despatched, we will email you with a tracking number.

To track your Toll parcelsclick here

To track your Australia Post parcelsclick here

Deliver times are dependent on your postcode but should take approx 2 weeks to metro area’s. During our Sale periods parcels may take longer. These are guidelines and estimates only.

All orders are delivered during office hours and some require a signature upon receipt.
Please provide us with your phone number on your order so we can contact you if needed.

If you provide a PO Box, we use Australia Post and parcels may take approx. 2-3 weeks. 

We prefer to deliver using Toll and Tracking.

 

How long will my order take?

We endeavour to process orders as quickly as possible as we know how exciting it is to get your order promptly, however delivery times are dependent on your postcode but should take no longer than 2-3 weeks within Australia, and 3-4 weeks for International order. 

These are guidelines and estimates only.

All orders are delivered during office hours and some require a signature upon receipt.
Please provide us with your phone number on your order so we can contact you if needed.

We welcome a phone call anytime if you wish to chase up your order or tracking number. Please call Lee on 042 113 8506

 

Refunds, Returns & Exchanges

Returns and refunds are accepted and issues on a case by case basis. Shipping charges are non-refundable.

We can exchange items for another size, providing availability of the size you require and the item has the same value.

Please make sure your swimwear is tried on over your underwear, in the interest of hygiene.

We understand purchasing on-line can be difficult with sizing, please contact us if you wish to discuss the best size for your child or you don’t understand our sizing guide.

Please use a traceable service to the below address.

HeavenLee Creations
ATT: Lee-Anne Stillitano
24 Woodroffe Place
Alexander Heights WA 6064

Australia

Mbl: 042 113 8506

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