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  • $7 EXPESS SHIPPING

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  • SHOP NOW, PAY LATER with AFTERPAY

  • DELIVERY

    Free postage within Australia for all orders over $80. Shipping charge is $7 for all orders under $80.

    We deliver using Toll Courier and Australia Post, depending on your postcode. Once your orders are despatched, we will email you with a tracking number.

    To track your Toll parcels, click here

    To track your Australia Post parcels, click here

    Deliver times are dependent on your postcode but should take no longer than 2 weeks to regional areas, and within this time to metro area’s. These are guidelines and estimates only.

     

    HOW LONG WILL MY ORDER TAKE:

    We endeavour to process orders as quickly as possible as we know how exciting it is to get your order promptly, however delivery times are dependent on your postcode but should take no longer than 2 weeks to regional areas, and within this time (24-72hrs) to metro area’s. These are guidelines and estimates only.

    All orders are delivered during office hours and some require a signature upon receipt.
    Please provide us with your phone number on your order so we can contact you if needed.

     

    WHAT PAYMENT METHODS TO YOU ACCEPT:

    We accept Visa, Master Card, AMEX, Paypal and Afterpay.
    Credit Card details are not stored and they are processed through Paypal.

     

    WHAT IS AFTERPAY?

    AfterPay is a third party service that allows you to buy now but pay later, offering flexible payment options that are interest free! All you need is to be over 18, have a debit or credit card, and live in Australia.

     

    RETURNS, REFUNDS and EXCHANGES

    Returns and refunds are accepted on a case by case basis. Shipping charges are non-refundable.

    We can exchange items for another size, providing availability of the size you require and the item has the same value.

    Please make sure your swimwear is tried on over your underwear. In the interest of hygiene.

    We understand purchasing on-line can be difficult with sizing, please contact us if you wish to discuss the best size for your child or you don’t understand our sizing guide.

     

    Please use a traceable service to the below address.

    HeavenLee Creations
    ATT: Lee-Anne Stillitano
    24 Woodroffe Place
    Alexander Heights WA 6064

    042 113 8506

     

    HOW DO I KNOW MY ORDER HAS BEEN RECEIVED:

    We will send you an acknowledgement email on successful completion of an order on the site. This email will detail the order that you have placed and will give you an order reference number. We would advise you to keep this email safely as you will need your order reference number for any further queries which you may have. Failure to provide us with an order reference number on request will result in a delay with your enquiry. Once your order has been accepted and dispatched to you we will send you a confirmation email.

     

    I DID NOT RECEIVE MY CONFIRMATION EMAIL:

    Please contact us if you do wish to confirm your order has come through or you have not receive an acknowledgement email. We like to ensure our website is always working, so please contact us on 0421138506 if you have experienced problems. Acknowledgement emails are generated and sent automatically once an order has been successfully completed. You may need to check your mailbox as it may be treating our emails as spam or junk mail and you should check your spam or junk mail folders to make sure they have not gone directly to this location. You may also need to ensure that all of the details entered are correct, please pay particular attention to your payment card details, email address and delivery addresses.

     

    HOW CAN I SPEAK TO SOMEONE?

    Phone or text: 042 113 8506

    Our office hours are Monday-Friday, 9 am – 5 pm AWST.

    This is WA time, up to 3 hours behind the East coast.