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📦 TRY BEFORE YOU BUY with our Try@Home service
📦 TRY BEFORE YOU BUY with our Try@Home service
📦 TRY BEFORE YOU BUY with our Try@Home service
Shipping charge is $9 for all order within Australia. All International Orders are $20.
FREE SHIPPING is for all orders over $120 within Australia and $150 aud for all OverSeas orders.
We deliver using Australia Post, depending on your postcode. Once your orders are despatched, we will email you with a tracking number.
To track your Australia Post parcels, click here
Deliver times are dependent on your postcode but should take approx 2 weeks to metro area’s. During our Sale periods parcels may take longer. These are guidelines and estimates only. SCUBA SWIM is custom made and can take 3-4 weeks.
All orders are delivered during office hours and some require a signature upon receipt.
Please provide us with your phone number on your order so we can contact you if needed.
If you provide a PO Box, we use Australia Post and parcels may take approx. 2-3 weeks.
We prefer to deliver using Toll and Tracking.
We endeavour to process orders as quickly as possible as we know how exciting it is to get your order promptly, however delivery times are dependent on your postcode but should take no longer than 2-3 weeks within Australia, and 3-4 weeks for International order.
SCUBA SWIM is custom made and can take up to 3-4 weeks for delivery.
These are guidelines and estimates only.
All orders are delivered during office hours and some require a signature upon receipt.
Please provide us with your phone number on your order so we can contact you if needed.
We welcome a phone call anytime if you wish to chase up your order or tracking number. Please call Lee on 042 113 8506
We accept Paypal, Afterpay (AUD), ZipPay, Sezzle (USD), Visa, Master Card.
Credit Card details are not stored and they are processed through Paypal.
AfterPay is a third party service that allows you to buy now but pay later, offering flexible payment options that are interest free! All you need is to be over 18, have a debit or credit card, and live in Australia.
HOW IT WORKS…
YOU CAN USE AFTER PAY IF…
Sezzle is a third party service that allows you to buy now but pay later, offering flexible payment options that are interest free! All you need is to be over 18, have a debit or credit card, and live in USA.
HOW IT WORKS…
YOU CAN USE SEZZLE IF…
We will send you an acknowledgement email on successful completion of an order on the site. This email will detail the order that you have placed and will give you an order reference number.
We would advise you to keep this email safely as you will need your order reference number for any further queries which you may have.
Failure to provide us with an order reference number on request will result in a delay with your enquiry. Once your order has been accepted and dispatched to you we will send you a confirmation email.
Please contact us if you do wish to confirm your order has come through or you have not receive an acknowledgement email.
We like to ensure our website is always working, so please contact us on 0421138506 if you have experienced problems. Acknowledgement emails are generated and sent automatically once an order has been successfully completed.
You may need to check your mailbox as it may be treating our emails as spam or junk mail and you should check your spam or junk mail folders to make sure they have not gone directly to this location.
You may also need to ensure that all of the details entered are correct, please pay particular attention to your payment card details, email address and delivery addresses.
Returns and refunds are accepted and issues on a case by case basis. Shipping charges are non-refundable.
We can exchange items for another size, providing availability of the size you require and the item has the same value.
Please make sure your swimwear is tried on over your underwear, in the interest of hygiene.
We understand purchasing on-line can be difficult with sizing, please contact us if you wish to discuss the best size for your child or you don’t understand our sizing guide.
Please use a traceable service to the below address.
HeavenLee Creations
ATT: Lee-Anne Stillitano
31 Monticello Meander
Landsdale WA 6065
Australia
Mbl: 042 113 8506
Keep an eye out for any Ambassador, Influencer or Brand Rep coupons that are out in the social media world! We will be promoting these on our Social Media platforms.
We do not do EOFY Sales or Boxing Day Sales anymore. You will find a few last season products on SALE in our Sale album, as we make room for new stock coming in.
We are a Small Business and greatly appreciate you as a customer, so please do not take advantage and ask for further discounts ontop of any discount coupons you find.
If we do have a quick flash sale, we also do not accept refunds on Sale items. As per our Refund Policy, we can exchange sizing, as long as it is in stock.
Thank you for your understanding, Lee xx
Care Instructions are sent with your swimwear, we recommend you use them to extend the longevity of your swimwear.
Care Instructions
• Hand wash separately in cold water
• Drip Dry in shade
• Rinse immediately after use
• Do not leave rolled up while wet
• Do not iron or dry clean
• Do not wring, soak or bleach
• Some colours may fade in sunlight
• Avoid contact with rough surfaces
• Be careful not to wear light coloured clothing over wet swimwear. Some shades may bleed or transfer when wet.
• We recommend that you do not wear your swimsuit in spa baths, as it could cause damage to your swimsuit.
• Some sunscreen lotions may mark or damage swimwear
Please call Lee-Anne on mobile: 042 113 8506 within office hours
We are in Perth, WA and the time zone is GMT +8hour
This is WA Australia time, up to 3 hours behind the East coast
Our office hours are Monday-Friday, 9 am – 5 pm AWST.
This is WA time, up to 3 hours behind the East coast.
